Cancelling an Order or Part of an Order
Time Frame
If you change your mind after placing an order, you can cancel the order (or part of the order) within 07 (Seven) days of the order confirmation, or before it is shipped, whichever is earlier.
Fee
A cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund.
How to Initiate a Cancellation Request?
- To cancel your order call our customer service team @ 9031100670 between 10:00 AM – 5:00 PM or WhatsApp us the issue at the same number or email 📧 @ homesolutions351@gmail.com
- Please go through our Refund Policy to understand the refund process and timelines.
Evaluate and Pick-Up
- Once we receive the images/ return request, Resolution team will connect with you within 24 hours.
- The return requests are evaluated by the Home Solution Resolution team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided basis the technician’s evaluation report.
- Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.
- Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.
- A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.
Returning an Item
Time Frame
You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery.